Contract.

By registering or agreeing to home visit or individual 1-2-1 training session, it is assumed that you accept our terms and conditions and that by completing and registering for a course or individual training it means that you have read and agree with all of those terms and conditions and in doing so you enter in to a contract with Richard Grant/K9 Help.

For the purposes of this document, the term dog(s) also covers puppy (ies).

Courses and outside training.

You are responsible for the behaviour, control and actions of your dog while attending training and are required to clean up after your dog should they urinate, defecate or vomit and if inside using the cleaning product available.

All dogs will be on a lead at all times unless otherwise directed to be so by a member of the K9 Help training team.

In class: respect everyone else’s right to listen and learn by not allowing your dog to interfere with another at any time unless directed to do so by a member of the K9 Help team.

You agree to follow all instruction(s).

You will not use any of the training equipment unless an instructor is present and you are then directed to do so.

There is no penalty to you if any equipment is damaged provided you are following direction and instruction correctly.

Only praise, positive reinforcement methods will be used. If you abuse or ill treat your dog in any way you will be excluded from the course immediately and from the remainder of the course. The course fee will be forfeited, there is no refund.

You cannot attend the training session if your female dog is likely to be, or is season, as this will be detrimental to your training and that of others.

You dog’s health and fitness is your responsibility and that by attending a course or individual lesson it is assumed that your dog is fit and healthy and therefore capable of taking part. If your dog is ill, you can still attend without it so that you do not miss out and still do learn and gain benefit from.

You cannot attend a course if your dog is suffering an infectious disease, this includes those that are deemed to be zoonotic. If you have any doubt then you must contact your own Vet and they must give permission either in writing to you or to in person to me via telephone or email.

Please do bring with you any family members or friends who would like to be involved in your dog’s training. The minimum age to be the primary trainer during the training session is, 14. However, there are opportunities for children under the age of 14 to participate during certain parts of the evening under the supervision of the accompanying adult. An adult must accompany anyone under the age of 16.

Every effort will be made to ensure that you will train in a safe environment.  However, by accepting these terms and conditions you accept that Richard Grant/K9 Help can not be held responsible for any injury caused as a result of your attendance at a course or during an individual lesson.

Any accidents or concerns involving a person or a dog must be reported immediately to the trainer.

Cars are parked at their owner’s risk. Richard Grant/K9 Help does not accept any responsibility for theft or damage to cars or property whilst at training.

Payment.

Payment of at least 50% of the course fee must be made within 5 days of receipt of the course or individual training session  confirmation email and invoice, (includes Sundays, Saturdays and bank holidays). Failure to do so risks the loss of the place on the course or allocated appointment.

If you entered into the contract over the phone, online or on your doorstep, you have 14 calendar days to cancel the contract under the Consumer Contracts Regulations. The cooling-off period starts the day after you agree to go ahead with the service. This must be done in writing or via email.  This does not cover any course that is booked and will start within the 14 days.

Cancellation policy. Please note that, as per the terms and conditions of being allocated a place on this course, the full course fee will be charged if the place is cancelled within 7 days of the start date if your place cannot be re-allocated.

This fee covers this course only; there is no compensation for any training that you and/or your dog/puppy are unable to attend and therefore miss for any reason.

Individual appointments.

The full fee is required on or before the day of the appointment. The full fee will be charged for any appointment cancelled within 48 hours of the time/date of that appointment.

Copy write.

All written content is the intellectual property of Richard Grant, unless stated otherwise and should not be shared with anyone other those directly involved with your dog, unless permission to do so is made in writing and subsequently given in writing.

Data Protection.

Any information provided via the registration process or other method will be retained and only used in direct association with dog training and will not be shared by Richard Grant/K9 Help with any other parties.

No photograph in class, inside or outside.  To prevent any breaches of the Data Protection Act, photograph and recording of any method is not permitted.

Copyright 2014© Richard Grant.

No part of this document may be reproduced or transmitted in any form, or by any means, electronic or mechanical, including photocopying or by an information storage and retrieval system, without permission in writing from the author. All rights reserved.